Submitting a Technology Work Order

How do I get help with my technology?

To receive timely and efficient technology support, please submit a request through our eWorkorders system.

Where do I go to submit my work order?

To submit a technology work order, please log in to your GCCISD portal.

Access your portal by visiting the district home page and selecting MyGC located at the top of the page. Log in using your computer login credentials. Once logged in, you will find a set of default tiles. Click on the tile labeled 'Submit Technology Work Order' and fill out the form accordingly

In addition to the portal, you can also find several links for submitting technology work orders on the Technology Department website. To access the Technology Department website from the district home page:

Go to www.gccisd.net
Select 'Departments'
Choose 'Technology Department

Which type should I select?

To ensure timely support for your technology hardware or software needs, please submit a technology work order as the first step. We’ve organized work order requests into several categories to help streamline the process. Below is a brief overview of each category to guide you in selecting the most appropriate option.

1 - Service Request

This is our default request, suitable for any hardware or software issues with your classroom/office technology equipment

2 - Security Access

The security access request is exclusively for gaining access or requesting additional access to TEAMS or specific folders on the shared drive. Approval from your direct supervisor or the campus principal is required

3 - Technology Quote/Order

A technology quote/order request is submitted when you require a quote for new technology.

*This type of request is not used for requesting toner for your classroom or workroom printer or to request repairs on equipment.

7 - iPad App Request

This work order type is to request an app to be pushed out to student iPads or the shared iPads in your classroom. Before making a request, please verify the app is on the approved app list. Apps not on the approved app list will require approval before assignment to student/shared iPads.