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Technology Updates

Trouble-Shooting Chromebooks Issues

TechnologyUpdatesTrouble-Shooting Chromebooks Issues

Help with Technology

Dear Families,


We're dealing with a number of individual Chromebook issues, but are starting to see some commonality. Rebooting the device (in some cases for the first time in months) allows for pending OS updates to apply and can significantly improve overall performance. I've seen it resolve several types of zoom connection issues, including mic/camera not working, lagging, etc.

Please reboot your Chromebooks if you are currently experiencing these difficulties and continue to reboot your Chromebook weekly. We have asked teachers to reinforce this message during the morning meeting.


If you continue to have technology issues, please click the link below, and we will work to resolve the issue as soon as possible.


https://docs.google.com/forms/d/e/1FAIpQLSdqJ24JSe2U4HzGeDZp1sgoKuVh4E3fTXAq5bTAGn0D6n_7Eg/viewform?usp=sf_link

Process for Rebooting Your Device

Please follow the process below.

That's a "Hard Reset", which actually does more than just power-cycle the machine.


A reboot is typically just shutdown (see below) -> wait -> start up.


Turn off your Chromebook

To turn off your Chromebook completely, try one of these options:

  • At the bottom right, select the time. Select Power .
  • At the bottom right, select the time. Select Sign out Shut down.
  • Press and hold the Power key for 3 seconds.
  • Press and hold the Power button until you see a menu to Power off or Sign out