4th COLLABORATIVE WEB TUTORIAL(SERVICE DESIGN): customer service is critical; the higher level of a service, the more likely a local museum e will create added value. Participants will learn how to plan to deliver outstanding experiences from the first moment visitors click on a web site, up to when they leave the museum.
4th COLLABORATIVE WEB TUTORIAL: SERVICE DESIGN. Trainees learn that the quality of services is critical in museums/collection, and that creativity and ethics are essential to their sustainability and that the COVID19 experience has clearly demonstrated who fragile the sector is.
Thus, skills towards ethical development and real sustainability are the renewed values: {4.4.1 Inspiring and Mobilizing Others; 4.4.2 Learning Ethical and Sustainable Thinking; 4.4.3 Valuing Ideas}
