Returning Materials and Supplies

• The UPS Material Return Labels are sent via email are from K12-confirmation@k12.com. You may need to check your SPAM folder for the email.
• Approximately 7-10 business days after receiving the emails, families will also receive a letter in the mail.

How to View Which Materials to Return in My Info

Log into the Learning Coach account and then follow the directions below:

1. Click the Learning Coach's name, located on the top-right of the home page
2. Click the My Info link
3. Select the student name, and then the "Orders" tab to see a list of all material orders
   
4. Select the order number that you would like to view
   
5. Scroll down to Course Materials to view a summary of your order; this includes a list of the materials provided for each course, the kit name/SKU number, the order status, and tracking information.
   
6. Click the arrow (>) to see the items provided in each course kit
   
7. ​Use the icons (next to each item) and the Return status listed below, to determine which materials will or will not need be returned once the course and/or School Year is complete
   

• ONLY students who will be graduating or withdrawing from their K12 school will need to return the loaner computer and printer.
• Printer Returns Letters are mailed separately and may arrive after you receive the Computer Returns Letter.
• Computer return FAQ: https://www.help.k12.com/s/article/Computer-Equipment-Returns-FAQs