Quick Assist

Quick Assist is a Microsoft Store application that enables a person to share their device with another person over a remote connection. Support staff can use it to remotely connect to a user's device and then view its display, make annotations, or take full control.

Open Microsoft Store and download new version if prompted.

If you need to view the screen of a user to help them with a problem, then please click on Give Assistance.

Tap Assist another person

Share the security code with the person you are trying to assist. They will need this code to allow you access to their computer.

The security code changes each time. Please do not use the security code in the example as it will not work.

The person you are assisting will have to allow you access to their computer.

Open Microsoft Store and download new version if prompted.

Please type in the code from the person assisting you. Then tap on Share screen.

Give permission to the person giving assistance. Tap Allow.